Articles on: Messages Synchronization

"No LinkedIn URL in CRM profile" error

This tutorial will guide you through resolving the "No LinkedIn URL in CRM profile" error. This error indicates that the LinkedIn URL is not saved in the CRM profile, and messages can only be synced once corrected.


Error Screenshot


You should double-check the following before proceeding:


  1. Ensure the LinkedIn URL is mapped to the correct field in the Parsing Options of the Options page.
    Need help to map the fields on the Options page? Tutorial here.



  1. Verify that only one instance of the LinkedIn URL is mapped in the Parsing Options— ONLY ONE FIELD SHOULD CONTAIN THE LINKEDIN URL!
  2. If the LinkedIn URL is saved in a different field in your CRM (rather than the one mapped in the Options page), this will cause an error.



If, in your CRM, the LinkedIn URL is saved in a field (for example) "LinkedIn," but in the LinkMatch Options page, it is mapped to the "LinkedIn URL" field, it will not work. The name of the fields must be the same. The fields must correspond exactly. To avoid errors, the LinkedIn URL in your CRM should be saved in the same field mapped in the Options page.


After you've looked over and set up these settings, you'll be able to move forward.


Steps to Resolve the Error


  1. Open the LinkedIn Profile Page
    Navigate to the LinkedIn profile page of the individual whose CRM profile is missing the LinkedIn URL.


  1. Press the Green Checkmark
    On the LinkedIn profile page, locate and press the green checkmark (orange for leads). This action will initiate an update process.


Contact

Lead


  1. Complete the update process
    After pressing the checkmark, LinkMatch will show you whether there are any updates to be made.


Press either "Show" to view the suggested updates or "Update all" to apply the updates


After this step, press "Save" and close the LinkMatch window


You can also manually find the profile in your CRM and update it with the LinkedIn URL.


  1. Refresh LinkedIn
    Refresh the LinkedIn page after the profile has been updated and the LinkedIn URL has been added.


  1. Verify Message Sync
    Once the LinkedIn page is refreshed, visit the profile in the "Messaging" tab to ensure the messages are synced.



  1. Repeat for All Profiles
    Repeat the above steps to ensure all LinkedIn URLs are added, and messages are synced across all profiles.

Updated on: 04/03/2025

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